Trust & Safety

Clyp connects independent barbers with clients for house-call grooming. We take reports seriously and review content and conduct that may violate our Terms of Service or Master Artisan EULA.

How to report a concern

In the app: Use Report on a barber profile, Report issue on a booking, or Report user from chat. You can also block someone from their profile or chat.
On the web: Email support@theclyp.com with the booking ID or profile details if you cannot sign in.

What we review

Our trust & safety queue includes, but is not limited to:

Harassment, threats, or abusive messages
Fraud, impersonation, or misrepresentation of license or identity
Unsafe or inappropriate conduct during a house call
Spam, off-platform payment solicitation, or marketplace circumvention
Style Vault or review content that violates our content standards
Repeated no-shows or booking abuse affecting other users

Our process

Intake: Reports are logged with timestamps and linked booking or account context when available.
Review: Trained operators assess severity, prior history, and applicable policy. Urgent safety issues are prioritized.
Action: Outcomes may include warnings, temporary restrictions, booking holds, content removal, or permanent account suspension.
Appeals: If your account is suspended, contact support@theclyp.com with your account email and a brief explanation. We respond when we can verify identity and review the case.

Payments & disputes

Payment disputes and chargebacks are handled under our cancellation and dispute policies (see Terms and in-app job dispute flows). Trust reports are separate from billing disputes but may inform enforcement when fraud or abuse is involved.

Transparency commitments

We do not sell abuse reports to third parties.
We retain report metadata as described in our Privacy Policy.
We may update this page as our marketplace grows; material changes will be reflected in the "Last updated" date above.

Contact

Trust & safety: support@theclyp.com
General support: theclyp.com/support